Troubleshoot Other Issues

Problem

Possible Solution

The option that I want is not active.

The function that you have selected does not support that option and you need to move to another function. Alternatively, you may not have permission to use the option and need to see your System Administrator to provide permission.

I want to move to another Navigator List item without saving the changes, but the error message keeps reappearing.

You need to select Yes or OK to continue without saving.

The screen is inactive.

You probably have a prompt window (such as an error message) open that you need to respond to or close.

The button was active, but nothing happened when I clicked it.

Some options may not be implemented on the software version that you are using. Speak to SAI360 Help Desk to confirm.

I changed the components, but the changes didn't appear in the database.

Did you save your changes? If this does not work, you may be pointing to a different database in your configuration files.

I've made several deletions and haven't yet saved. Can I undo a deletion?

There is no "undo" feature - just close without saving.

Smart URLs are not working

Indicated that a restart has not been completed after a publish, or a publish was interrupted, or failed.

See Also

Troubleshooting Builder Functions

Problems and Solutions

Troubleshoot Publishing Issues

Troubleshoot Log In Issues

Troubleshoot View Issues