Logging into the SAI360 Web Application

The SAI360 web application offers two distinct Login processes:

OpenID Connect (OIDC) Login
Manual Login

Any given company may choose to use one or the other, or even a combination of both (Dual Login).

OpenID Connect

When Automatic Login has been enabled, SAI360 will redirect you to your company's OIDC provider (e.g. Azure, Okta, Ping etc) for you to login with your company credentials. Once successfully logged in, you will be redirected back to SAI360.

Manual Login

For companies who choose to use Manual Login, you will use a username and password managed within SAI360, not toed to any other username or password you may have for other systems.

Dual Login

For companies who choose to use Dual Login, users will be given a choice when logging in, whether to use OIDC or Manual Login.

Manual Login
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Logging into SAI360	Follow the link to the Web Application, which will take you to the Landing Page. The system will present you with the Login screen: The content of the right hand panel is configurable, and will vary from client to client. Enter your Username and, if required, the Password. NOTE: passwords ARE case sensitive. If you have any issues with the Login Process, you can click on the Help link to obtain additional information. (The content of this help page is client specific.) Tick the box for Remember Username if you want your browser to pre-populate the Username every time you log into SAI360. NOTE: this will NOT remember your password Click on Login.
Providing Password for a forced Password Change	In some cases, the system will enforce a change to the user password. This can happen when clients request users to regularly change their password a user has self-registered, or made use of the "forgot password" functionality In all these cases, the web application will present a dedicated form - where the username is already pre-populated:
Resetting the Password should you have forgotten it. NOTE: This feature may not be enabled in your organization. In that case, you will need to contact your System Administrator.	If the "Forgot Password" Feature is enabled, the Login Window will have an additional Link on it. Click on the link, and follow the instructions. Via Email the system will issue you with a One Time Password, which will allow you to log into the system once, and then reset your password. The system will again guide you through this process.
Obtaining Help with the Login Process	If a user has issues with the Login process, they can reveal information by clicking on the "Help" link. The information provided can be configured, and therefore will be client specific (for example patterns required for a password, or contact details for Support staff).