MENU ITEM

ACTION BEING PERFORMED

System Logs

The Roam app logs information about:

• Uploading records
• Updating forms and data
• Issues encountered by the app

In order to help troubleshoot issues, Users can either Share or Upload logs.

• To Share logs: tap on 'Share Logs'. Users will be prompted to select an app on the device.
• To Upload Logs: tap 'Upload Logs', the logs will be uploaded directly to the web application.

Note: When logs are emailed or uploaded, they will be deleted from the device to maintain privacy and storage efficiency.
Once logs have been emailed or uploaded the System Logs page will display "No records to display".

System Administrators can configure automatic log collection to support troubleshooting. Refer to Roam Logs Setup for further details

Update Forms & Data

Selecting "Update Forms & Data" from the menu will clear all forms and data from Roam and re-download it all from scratch.

In normal operation, this option should never need to be used, as Forms and Data data is kept up to date automatically through daily background delta downloads of new and updated data.

Users may occasionally be requested to use it by a system administrator during troubleshooting or to recover from an error.

Change Server

This is only required if the Roam device needs to be pointed to a different Server, or URL.

NOTE 1: changing the Server will delete ALL data and records on the device!

NOTE 2: this option may not be available if your device is managed by your organization.

Logout

To perform a logout for the current user.

NOTE: logging out of Roam will delete ALL data and records on the device!

All System Logs will able be deleted form the device.

About

Lists details for the following:

• Username of the current User
• Server address Roam is connected to
• Roam Version
• Date when Forms and Data were last updated

Privacy Policy

Link to Evotix's privacy policy (network access required)