Working with the Web Application

For the vast majority of Users, working with the Web Application, means either, or both of the following:

• Extract Information from the application in various forms, for example by accessing
  • Views (or Lists), like "All Open Actions", or "My Incidents"
  • individual Records, like "Incident # INC-123456"
  • Dashboards
  • Business Intelligence (BI)
  • Visualizations
    
• Enter Information into the application, by either
  • Creating NEW records, for example reporting a new Incident.
  • Access and Modify existing records, for example updating an Action which is assigned to me with a Progress record.

The following section will give a high-level overview of how users can navigate through the web application to perform their tasks.